Terms of Service
Last updated: May 10, 2026
Welcome, and thanks for choosing Hearthstone Chimney Co.! By visiting hearthstonechimneypros.com or submitting a service request through our site, you’re agreeing to the terms laid out on this page. That goes for browsing around just as much as it does for booking a job with us. If something here doesn’t work for you, please reach out before using the site or requesting service. These terms can change from time to time, so the date at the top of this page always reflects the most current version - last updated May 10, 2026.
Which Laws Cover Our Agreement?
We’re a CA-based business, so it makes sense that the laws of the State of CA govern these terms and any relationship between us. If a dispute ever comes up that can’t be resolved through a straightforward conversation, both parties agree that it will be handled in the appropriate courts located in CA. By using our site or services, you’re agreeing to that jurisdiction.
What’s Our Cancellation and Rescheduling Policy?
We get it - life happens. All we ask is that you give us at least 24 hours’ notice if you need to cancel or reschedule an appointment. That window lets us offer the slot to another customer and helps our team plan their day.
If an appointment is cancelled with less than 24 hours’ notice, we reserve the right to apply a late-cancellation fee. We’ll always be upfront about whether that applies to your situation - no surprise charges. Repeated last-minute cancellations may affect our ability to continue scheduling service for your address.
How Are You Expected to Use Our Website?
Our site is here to help you learn about our services and get in touch with us - that’s it. Here’s what we ask you not to do:
- Scrape, harvest, or copy content or data from the site using automated tools or manual methods for any commercial purpose.
- Submit false, misleading, or fraudulent service requests.
- Attempt to interfere with the site’s functionality, security, or performance in any way.
- Use the site for any unlawful purpose or in a way that violates anyone else’s rights.
We reserve the right to block access to anyone who misuses the site.
What Happens If Something Goes Wrong?
We take our work seriously and stand behind it, but we do need to be clear about the limits of our responsibility. In any situation where Hearthstone Chimney Co. is found liable, our total liability to you is capped at the amount you actually paid us for the specific service in question.
We are not responsible for indirect, incidental, or consequential damages - things like lost income, secondary property damage, or other losses that flow from a service issue rather than arising directly from it. This limitation applies to the fullest extent allowed by law.
What If Part of This Agreement Isn’t Enforceable?
Every now and then a specific provision in an agreement turns out to be unenforceable under applicable law. If that happens here, only that particular provision is affected - the rest of these terms stay fully in place and continue to apply to your use of our site and services. We won’t let one unenforceable clause knock out the whole agreement.
How Do Our Estimates Work?
Any estimate we give you is prepared in good faith based on the information available to us at the time - photos, descriptions, or an initial walkthrough. Because actual site conditions sometimes differ from what we can see upfront, final pricing may change once our team gets a closer look at the job.
If we discover anything that would affect the cost, we’ll let you know before we move forward. You’ll never be charged more than the original estimate without a heads-up and your go-ahead first.
What Services Do We Offer and Where?
Hearthstone Chimney Co. provides professional home services in Los Angeles, CA and the surrounding areas. All services are subject to availability and our team’s on-site professional assessment - some jobs may not be a fit for our current capacity or scope.
To serve our customers well, some jobs coordinated through hearthstonechimneypros.com may be carried out by independent service professionals or partner contractors working in connection with us. Whether it’s our core crew or a trusted partner, the same standard of quality is expected on every job.
Do We Warranty Our Work?
Yes - we stand behind what we do. The specific details of our workmanship warranty (length, coverage, and any conditions) will be provided to you at the time your service is completed. If you have questions about what’s covered, just ask your technician before they leave.
For any parts, materials, or equipment installed during a job, warranty coverage is governed by the original manufacturer’s terms, not ours. We’re happy to help you understand what those warranties include, but we can’t extend or modify them on a manufacturer’s behalf.
Who Owns the Content on This Site?
Everything on hearthstonechimneypros.com - including text, images, logos, graphics, and the overall look and feel of the site - belongs to Hearthstone Chimney Co.. This content is protected by applicable intellectual property laws.
You’re welcome to browse, but please don’t copy, reproduce, republish, or repurpose any part of our site’s content or branding without our written permission. Unauthorized use of our materials isn’t something we’re able to let slide.
Still Have Questions?
We’re happy to help clarify anything on this page. Reach out to us anytime through our contact page and we’ll get back to you as soon as we can.