90-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If the work isn’t right within 90 days, we come back and fix it – no charge, no paperwork, and no one to argue with. That’s it. You call, we show up, we make it right. The 90-Day Done Right Promise is written into every estimate we hand you, which means it isn’t a policy we can quietly change. It’s a contract you’re holding.

Call (844) 803-1545

What you’re entitled to is simple: one phone call to (844) 803-1545, answered by a real person, and a crew back at your door. You don’t fill out a form. You don’t wait on hold to reach a warranty department. You don’t prove anything. If something we touched isn’t performing the way it should, that’s on us to resolve – and we will, because that’s what The Keystone Standard requires of every Hearthstone technician who goes through your door.

We call it a square deal because that’s what it is. The number on your estimate is the number on your invoice. The promise on the paper is the promise we keep.

Why We Answer Fast, Everywhere

A one-truck operation is at the mercy of whoever’s driving it. If that technician is already booked, you wait. If he’s sick, you wait longer. What a national brand with eight locations across six states can do is put a trained crew within reach of you before you’ve had to leave a second voicemail.

We’ve built the back end to match the promise: local crews who know their territory, vehicles stocked with the professional-grade materials the job is most likely to need – DuraFlex flex liner, HeatShield resurfacing products, Gelco and Olympia Chimney caps – and a dispatch system that gets someone on the phone within seconds, any hour you call. Not a callback queue. A person.

When you call (844) 803-1545, your appointment is confirmed within one business hour, and most visits are scheduled within two business days. That window exists because we planned for it – not because we got lucky with the calendar. A company that’s been at this since 1984 knows how to staff for the season before the season hits.

How We Make It Right

You Tell Us

Call (844) 803-1545 – the same number you called the first time – and tell whoever answers what doesn’t seem right. No claim number, no account portal, no waiting until Monday. Our phones are staffed by a live person every hour of every day, so the conversation starts the moment you’re ready to have it.

We Come Back Out

We schedule a return visit, usually within two business days, with the same crew when possible. They’ll arrive in uniform, on time, and already familiar with what was done. There’s no fee to come back out – the 90-Day Done Right Promise covers the visit entirely.

We Fix It

Our technicians carry professional-grade materials on the truck so that most corrections happen the same day we come back. If the original work used DuraFlex liner or HeatShield resurfacer, that’s what we bring back – no substitutions, no builder-grade fill-ins. The repair gets the same care the original job should have gotten, because the K.E.Y.S. values code means the 400th job gets the same attention as the first.

You Sign Off

We don’t close the ticket until you’re satisfied. That’s the “Standing behind it” piece of K.E.Y.S. – the last value on the list, and the one that makes the other three mean something. When you tell us it’s right, it’s done. Until then, it isn’t.

What Stands Behind the Promise

A promise is only as solid as the people making it. Every Hearthstone technician is background-checked before they set foot in a customer’s home – uniformed, trained, and expected to work in your house the way they’d work in their mother’s. That’s the “Your home first” value, and it’s not a slogan we print and forget.

The pricing model backs the promise up. Every job is priced off a free written estimate, confirmed before any work begins. The number doesn’t change between estimate and invoice. No hourly rates, no subscriptions, nothing to sign up for. You know what you’re paying before anyone picks up a tool.

The materials matter too. We work exclusively with professional-grade brands – DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield – because a fix that fails in eighteen months isn’t a fix. When we put our name behind the work, we need the work to hold. So do you. That’s the whole point of being a Keystone company: The Keystone Standard travels with every crew, to every address, every time.

Hearthstone Chimney Co. has been doing this since 1984. A company that plans to be in your town in thirty more years doesn’t cut corners on the job it did last Tuesday.

Ask Us to Prove It

Call (844) 803-1545 – a real person answers, any time, day or night – or book online. The full terms of the 90-Day Done Right Promise are on our terms page. Read them before you hire us. We wrote them to be read.

Written by Russell Haines, Owner & Master Sweep at Hearthstone Chimney Co., proudly serving local communities since 1984.