Privacy Policy
Effective as of: July 10, 2026
This Privacy Policy governs the collection, use, and disclosure of information obtained by Hearthstone Chimney Co. through its website, hearthstonechimneypros.com, and through any service request, quote, or inquiry submitted via that website. By accessing hearthstonechimneypros.com or submitting any request through it, the visitor acknowledges and accepts the practices described herein. This Policy applies to all visitors and prospective customers located within the United States.
What Does Submitting Information Through This Site Mean?
When a visitor transmits information to Hearthstone Chimney Co. by completing a contact form, initiating a chat, requesting a quote, or communicating through any other feature of hearthstonechimneypros.com, that visitor expressly authorizes Hearthstone Chimney Co. and any parties coordinating on the request to use the submitted information to follow up by telephone call, text message, or electronic mail regarding the inquiry or the services described therein.
This authorization is given freely and is separate from any transaction. Consent to receive telephone calls or text messages is not a condition of purchasing or obtaining any service offered by Hearthstone Chimney Co., and a visitor may request a service without providing such consent where an alternative means of communication is available.
How Does Hearthstone Chimney Co. Use Aggregate Site-Traffic Data?
Hearthstone Chimney Co. may employ analytics tools that compile anonymous, aggregated information regarding how visitors navigate and interact with hearthstonechimneypros.com. Such data may include page views, session duration, general geographic region, and referral source. This information is used solely to evaluate and improve website performance. Hearthstone Chimney Co. does not sell individual browsing histories or anonymous traffic data to any party for marketing or commercial purposes.
What Information Does Hearthstone Chimney Co. Collect?
Hearthstone Chimney Co. collects information that visitors provide directly when submitting a contact form, requesting a quote, engaging in a chat, or calling the company. That information may include:
- Full name
- Telephone number
- Email address
- Service address or project location
- Description of the requested work or project
In addition, hearthstonechimneypros.com automatically records certain technical data when a visitor accesses the site, including pages visited, browser type and version, and general device information. This technical data is used for site administration and security purposes.
To Whom Is a Visitor’s Information Disclosed?
The contact details and project information a visitor submits through hearthstonechimneypros.com are made available to the licensed contractors, tradespeople, and local service businesses through whom Hearthstone Chimney Co. arranges or facilitates the requested work. Each of those businesses operates under its own management and policies, and upon receipt of a visitor’s information, any such business may reach out to the visitor directly to discuss the project, provide a quote, or schedule service.
Hearthstone Chimney Co. may also share information with third-party vendors that assist in operating hearthstonechimneypros.com or conducting its business, to the extent necessary for those functions. Information may further be disclosed where required by applicable law or legal process.
Does This Policy Cover External Websites?
hearthstonechimneypros.com may contain hyperlinks to external websites, including manufacturer product pages, supplier sites, or other third-party resources. Hearthstone Chimney Co. does not operate or control those external sites and is not responsible for their content or privacy practices. This Privacy Policy applies exclusively to hearthstonechimneypros.com and does not extend to any website reached through an external link. Visitors are encouraged to review the privacy policies of any third-party site they visit.
How Does Hearthstone Chimney Co. Use Cookies and Similar Technologies?
hearthstonechimneypros.com uses cookies and comparable tracking technologies to retain visitor preferences, maintain session continuity, and gather information about how the site is used. Cookies are small data files stored on a visitor’s device by the browser. The information collected through cookies helps Hearthstone Chimney Co. understand which portions of the site are most useful and identify areas for improvement.
Visitors may configure their browser settings to refuse cookies or to receive a notification before a cookie is stored. Disabling cookies may limit the functionality of certain features of hearthstonechimneypros.com.
What Should Visitors Know About Text Message Communications?
If a visitor has provided a mobile telephone number and consented to receive text messages, Hearthstone Chimney Co. or its service partners may send SMS communications related to the visitor’s inquiry or service request. Message frequency will vary depending on the nature and status of the request. Standard message and data rates may apply based on the visitor’s wireless carrier plan.
To discontinue receiving text messages, the visitor may reply STOP at any time. To request assistance, the visitor may reply HELP. Opting out of text messages does not affect a visitor’s ability to receive service.
How Can a Visitor Contact Hearthstone Chimney Co. Regarding This Policy?
Any visitor with questions, concerns, or requests relating to this Privacy Policy or the handling of personal information by Hearthstone Chimney Co. is encouraged to reach out directly. Please visit https://hearthstonechimneypros.com/contact-us/ to submit an inquiry. Hearthstone Chimney Co. will make reasonable efforts to respond in a timely manner.